hacienda de vallarta hotels
Privacy Notice Hacienda de Vallarta Hotels
A. Identity of the Responsible Party MENGAR ADMINISTRACION HOTELERA SA DE CV. and its subsidiaries, hereinafter referred to as Los Hoteles, with address at Lucerna #103 , Col. Versalles, Puerto Vallarta, C.P. 48310, Puerto Vallarta, Jalisco is a company that is committed to protecting your privacy. This Privacy Notice corresponds to the website belonging to The Hotels: - HOTEL HACIENDA DE VALLARTA LAS GLORIAS - HOTEL HACIENDA DE VALLARTA CENTRO
B. Personal Data For the purposes indicated in this Privacy Notice, The Hotels may collect your personal data in several ways: when the information is provided directly by you; when you visit the Internet sites of The Hotels; when you use the services offered by The Hotels online and when we obtain information through other means other than those indicated above as email, phone call, mail or any other means provided they are permitted by applicable laws. Identification data: name(s), last name(s), address, home, cellular and/or work telephone number, signature, e-mail, gender, age, official identification. 2. Financial Data: cardholder's name, credit card number, expiration date (in case of online transactions), card security code. 3. Invoicing Data: name or company name, RFC, fiscal address, e-mail, payment account number. 4. Preferences Data: Related to the room, services required and/or reason and preferences for travel, form of travel.
C. Sensitive Personal Data are considered sensitive personal data those personal data that affect the most intimate sphere of its owner, or whose improper use may give rise to discrimination or entail a serious risk to the owner. In particular, are considered sensitive those that may reveal aspects such as racial or ethnic origin, present and future health status, genetic information, religious, philosophical and moral beliefs, union membership, political opinions, sexual preferences. In case of staying at any of our hotels, the sensitive personal data that we will ask you to provide will be those related to health or different abilities, which will be used only to provide you with a better service and meet your specific needs.
D. Purpose and Treatment of Personal Information Purposes that give rise to the legal relationship and are necessary for the provision of service: 1. The personal information you provide will be used by The Hotels to provide the services you request or that are part of a program you have enrolled in or a purchase you have made: reservations, purchase of vacation packages, membership in our loyalty programs, organization of events and social gatherings, purchase of tourism products and / or services. 2. The Hotels may use the personal information you provide us to offer you a better service and, where appropriate, to identify your preferences during your stay and make it more pleasant. Purposes that do not give rise to the legal relationship and are not necessary for the provision of service: 1. It may also use the information to offer promotions and tourism and commercial products, sending promotions, special services, newsletters, surveys, prize drawings and other online contests.
E. Limitation to the Use or Disclosure of Personal Information At any time you can express your refusal to the processing of the purposes that do not give rise to the legal relationship or are not necessary for the provision of the service, or the revocation of the consent you have given us to the processing of your personal data, by sending a request to the e-mail ventas@haciendadevallarta.com. Such request must contain at least the following: (i) Name of the Personal Data Holder; (ii) E-mail address to receive notifications; (iii) Documents proving the identity or, if applicable, the legal representation of the holder; (iv) Clear and precise description of the personal data with respect to which the right is sought to be exercised and the right that is sought to be exercised; (v) Any other element or document that facilitates the location of the personal data. In the event that the request does not meet any of the aforementioned requirements, the Personal Data Department may require you within 7 days of receipt of the request to provide the elements or documents necessary to process it. You will have 10 days to respond to the request, in case of not responding within such term, the corresponding request will be considered as not submitted. The terms of attention will be of maximum 20 days counted from the date on which the request is received to communicate the determination adopted, in order that, if it is appropriate, make it effective within 15 days following the issuance of the response. In order to protect your confidentiality, The Hotels will send the response to your request to the email address you have provided for this purpose and will keep it available to the applicant at the address indicated in the preceding paragraph.
F. Exercise of the Rights of Access, Rectification, Cancellation and Opposition. The access, rectification, cancellation or opposition with respect to the information provided to The Hotels indicated in the Federal Law for the Protection of Personal Data in Possession of Individuals, may be made by submitting a request to The Hotels, in terms of the provisions of paragraph E. above, which will be answered in the terms indicated therein.
G. Control and Security of Personal Information. The Hotels are committed to take the necessary measures to protect the information collected, using security technologies and procedures to control access, use or disclosure of your personal information without authorization. For online transactions, we also use security technologies that protect personal information transmitted to us through various electronic means, such as the use of a secure server under the Secure Socket Layer (SSL) protocol. However, no security system or data transmission system over which the company does not have full control and/or reliance on the Internet can be guaranteed to be totally secure.
H. Electronic media and cookies. In the event that you use electronic means in relation to your personal data, cookies will be generated in order to provide you with a better service. Cookies are small pieces of information that are sent by the Web site to your browser. Cookies are stored on your computer's hard drive and are used to determine your preferences when you connect to the services of our sites, as well as to track certain behaviors or activities carried out by you within our sites. In some sections of our site we require the customer to have cookies enabled as some of the functionality requires cookies to work. Cookies allow us to: a) recognize you when you enter our sites and offer you a personalized experience, b) know the personal settings of the site specified by you, for example, cookies allow us to detect the bandwidth you have selected when you enter the home page of our sites, so that we know what kind of information is advisable to download, c) calculate the size of our audience and measure some traffic parameters, since each browser that accesses our sites acquires a cookie that is used to determine the frequency of use and the sections of the sites visited, thus reflecting your habits and preferences, information that is useful for us to improve the content, headlines and promotions for users. Cookies also help us to track some activities, for example, in some of the surveys we launch online, we may use cookies to detect if the user has already filled out the survey and avoid displaying it again, in case he/she has done so. The "help" button on the toolbar of most browsers will tell you how to avoid accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable all cookies. However, cookies will allow you to take advantage of the most beneficial features we offer, so we recommend that you leave them turned on.
I. Changes to this privacy statement. The Hotels may at any time update this privacy statement. In the event of substantial changes to this statement, we will communicate it through the following Internet pages: www.haciendadevallarta.com. Therefore, we suggest you periodically visit this Privacy Notice to be aware of any updates. [I agree that my personal data may be transmitted to send me information about products and services of associates and third parties, as set forth in this Privacy Notice and otherwise I will communicate it to Nuevo Los Hoteles in terms of what is stated in paragraphs E. and F. of this Privacy Notice.
Date of last update: 05 November 2014.
How to contact us If you have any questions regarding this Privacy Policy (or your reservations), please contact us by dialing 01 (322) 22 4 12 29 ext 104 from Mexico.
This Privacy Policy is effective as of November 05, 2014.
Mengar Administracion Hotelera S.A. de C.V.
Lucerne #103
Versailles Col.
C.P.48310
Tel: 01 (322) 22 4 12 29